Q6: How long should it take for me to claim the EP? A: Immediately after we verify your payment. Sometime it might be a little longer due to the offline of the online banking.
Q7: What are the circumstances that I may not receive the EP on time? The online banking is offline that we may not verify your deposit immediately. Your deposit is too late especially after pm that we may not update the deposits in case the online banking is offline. The information you provided is not complete or unsure, 4. The information you provided is being questioned for possible fraud. Q8: What should I do if I fail to contact the customer support for claiming? A: you may send the details of your payment information to our mobile SMS we will verify the information and top up automatic to your user ID if the information is right.
Q9: Is Livechat for server 1 or for server 2? Q Is there any other way of communication for us to contact you? Q What if my user ID is being hacked or scam? A: Babyran never stop improving the security backup and kick out the hackers or scammers in the game to protect the rights and benefits of the majority players. While just like in all the online game, the hackers anywhere and really exist in the game, so babyran shall not be responsible for this, while there are some kind reminders for you:.
The dealers at our site are only authorized agent for babyran EP donation, changing or upgrading items, weapons, etc. Be careful of trace back of your trade when you are doing inter-trade in the game. Report to our technical support by Livechat, So that we may immediately trace the hacker and come up with solution for keep them away from the other players. A: Because most of time our customer supports in Livechat are entertaining more than 30 players at the same time.
And due to the number limit of YM member allowed, some players are showed added to our Livechat while in fact it is not. So, please do bear with us for this, we are trying our best to improve now and we do need your cooperation for better service as following:. Be patience, we will get back to you immediately when it is done. Q How to register the game? Download the clients and install it. Server 1 and Server 2 is full, the new player are only allowed to access server 3 currently. Q Be aware of the following for you to transact with us quickly: 1.
Make sure you have complete information and submit in the right format. Be honest for your claim, don't ever try to fool the customer support, because it bother other players and will be punished for permanent ban of user ID. Much better do your donation in unique amount, for example, you may deposit , ,or instead of We also will give the exact epoints equal to the donate amount.
Please be patient to wait for your turn, don't buzz and buzz to mess the work of customer support. Thanks for your great support and cooperation.
Do your donation in your unique amount, for example:You can donate P P or P instead of Php Donate P, P or p instead of Php, so that we may shorter the verification time and make your claim more quickly. The issued point are will exactly equal to the amount. Claims for those donations at bank deposits after 5pm may be delayed because we may possibly not able to update the deposits on time, the claims will then be available on the following day.
Because we are serving too many at same time. Be honest for your claims, any fraud acts like trying to double claim, cheat for Epoints will be penalized with permanent ban of the game user ID. Be aware of any hacker especially at the inter-trade inside the game, Babyran shall not be liable for this. L ivechat are served for all servers. Babyran value the players a lot that we keeps on improving the game for more excitement, while for anyone who seeks for any fraud in the game, babyran will penalize them as much as we can.
Please be informed that The game Administrator won't sell anything inside the game. Please be aware of anyone who send you something for Epoints through any mode of communication, it might be hacker. Only contact the Livechat which are from website. It happens if you are the leader of a guild, so you shall dismiss the guild first before you create or delete a character.
Announcement for buy or sell account We don't support buy or sell account, because there are too many scammers in game. Usual tricks used by the scammer:. Register the YM account similar to Babyran official account. Promise will load E-points after you give him gold, but if you give him gold you will receive nothing. Example, pretend as a buyer, then change the dealing price as 1 gold to buy a valued item. Open a 1 EP shop to attract the group of players to bid or buy, while after sell some ordinary items, they will mix the high price item like m gold, players might not mistakenly purchase the expensive one.
Pretend to buy a high ranking userID in game by E-points, and just tell you he needs to check the character statues and equipment and items, after you told him your account information like password, they will change your password immediately and take your account. After you click it, he will take all your account Info. Kind reminders to avoid the above tricks:.
Account, amount, and mode of payment shall be confirmed by both parties, and submit to our agent together with the scan personal ID of the buyer and seller. Our agent will record it as back up file and temporarily ban the account. The buyer may then process the payment to seller, and at the same time settle the payment for the 2nd password and registered email change.
Charge EP for change both registered email and 2nd password and password After that, the buyer shall scan the receipts of the payment and send to us. Take note: Email is only allowed to change in this mentioned transaction.
After confirmation of the payment with seller, our agent will then activate the account and change all the information register email, 2nd password and password as per buyer required immediately. Transactions will then be complete. Note: the buyer and seller may also do their transaction at your own risk.
Warm Reminding: Do not tell anyone your registered email and second friends or pilots Etc. Babyran Company will not relate to these personal tractions if buy an account with incomplete information.
Play at your own effort to enjoy more fun. Short cut is not advised. Thank you for support BabyRan!
0コメント